Big Easy Cigar Lounge - Online Store Terms & Conditions

Effective Date: 12/23/24

Welcome to Big Easy Cigar Lounge! By accessing or using our online store, you agree to be bound by these Terms and Conditions ("Terms"). Please read them carefully before making any purchases.

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1. Acceptance of Terms

By using our online store and purchasing products, you agree to comply with and be bound by these Terms, including any additional guidelines or rules posted within the store. If you do not agree to these Terms, you should not use our website or make purchases from our store.

2. Age Restriction

By visiting Big Easy Cigar Lounge’s online store, you affirm that you are at least **21 years old** or the legal age required in your jurisdiction to purchase tobacco products. We reserve the right to request proof of age at any time.

3. Products and Availability

- **Product Information:** We make every effort to display the products accurately on our website, including images, descriptions, and pricing. However, we do not guarantee the accuracy or completeness of the information, and there may be variations in appearance.
- **Availability:** All products are subject to availability. We reserve the right to limit the quantity of products available for sale and to discontinue any products at any time without notice.

4. Pricing

- **Price Changes:** Prices are listed in U.S. dollars and are subject to change without notice. Any price changes will not affect orders that have already been confirmed.
- **Taxes and Fees:** Applicable taxes, shipping fees, and handling charges will be added to your order during checkout, based on your location.

5. Ordering and Payment

- **Order Process:** By submitting an order through our online store, you are offering to purchase products subject to these Terms. We reserve the right to accept or reject any order, in whole or in part, at our discretion.
- **Payment:** Payments are processed through our secure payment gateway. We accept major credit cards, debit cards, and other methods of payment as indicated on the site. By providing payment information, you authorize Big Easy Cigar Lounge to charge the total order amount.
- **Order Confirmation:** Once your order is placed, you will receive an order confirmation email. Please review the details of your order. If there is an issue, contact us immediately at [email/contact number].

6. Shipping and Delivery

- **Shipping Policies:** We ship to most locations within the United States and internationally (subject to restrictions). Shipping costs will be calculated at checkout based on the delivery method you select.
- **Delivery Time:** While we aim to fulfill all orders promptly, delivery times may vary depending on your location and shipping carrier. We do not guarantee delivery dates and are not liable for any delays caused by the carrier or customs.
- **Customs and Duties (International Orders):** International customers are responsible for paying all applicable duties, taxes, or customs fees.

7. Returns and Exchanges

- **Returns:** Due to the nature of our products, we do not accept returns on cigars, tobacco, or opened goods. All sales are final for these items. 
- **Defective or Damaged Products:** If you receive a defective or damaged product, please contact us within **7 days** of receipt. We will assist in resolving the issue, either by issuing a replacement or providing a store credit.
- **Other Products:** Returns or exchanges for other non-tobacco products (e.g., accessories, humidors, etc.) may be accepted within **30 days** of purchase, provided the item is in its original condition and packaging.

8. Membership and Loyalty Programs

Big Easy Cigar Lounge may offer membership or loyalty programs with exclusive benefits. These programs are subject to separate terms, which will be provided at the time of enrollment. Membership benefits are non-transferable and may be subject to change or cancellation at any time.

9. Privacy and Data Security

Your privacy is important to us. We collect and use personal information in accordance with our Privacy Policy, which outlines how we collect, use, and protect your data. By using our online store, you agree to the terms outlined in the Privacy Policy.

10. Prohibited Activities

You agree not to engage in any of the following activities:

- Violating any applicable law, regulation, or policy.
- Attempting to interfere with or disrupt the operation of our website.
- Using our site to transmit harmful or offensive content, including viruses or malicious code.

11. Intellectual Property

All content on the Big Easy Cigar Lounge website, including text, images, logos, graphics, videos, and trademarks, is the property of Big Easy Cigar Lounge or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, or distribute any content without our express permission.

12. Limitation of Liability

- Big Easy Cigar Lounge shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the website or the purchase of products, even if we have been advised of the possibility of such damages.
- Our total liability for any claim related to your use of the website or products shall not exceed the amount you paid for the product in question.

13. Dispute Resolution

- **Governing Law:** These Terms and any disputes arising from them shall be governed by the laws of the State of Louisiana, without regard to its conflict of law principles.
- **Arbitration:** Any disputes or claims arising out of or relating to these Terms or your use of our online store will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association (AAA). The arbitration will take place in New Orleans, Louisiana.

14. Modifications to Terms

Big Easy Cigar Lounge reserves the right to change, modify, or update these Terms at any time. Any changes will be posted on this page with the updated effective date. It is your responsibility to review these Terms periodically to stay informed about any changes.

15. Contact Information

If you have any questions or concerns regarding these Terms, please contact us at:

**Big Easy Cigar Lounge**  
big easycigar@gmail.com

Tel: ‭(504) 252-9789‬

4650 West Esplanade Ave

Metairie, LA 70006